Shipping policy

SHIPPING POLICY — PurrBeat

Last updated: 11 September 2026

Please read this policy in full before placing your order. By completing a purchase you confirm that you have read, understood and agreed to every term below.

Made-to-order items / stock availability

Some of our items are made to order. Where an item is not in stock at the time of your order, it is manufactured specifically for you after your order is placed and dispatched once production is complete. This may extend the delivery timeframe by several weeks. This is disclosed before payment, and by completing your purchase you accept this waiting period as a condition of purchase. A delay of this kind is not grounds for cancellation or a refund.

Processing time

Orders are processed within 1 to 3 business days of payment. Business days are Monday to Friday, excluding public holidays.

Delivery time

Where an item is in stock, the estimated delivery time is 6 to 9 business days depending on your location. Where an item is made to order, production adds additional time before dispatch. These timeframes are estimates, not guaranteed dates.

Tracking

All shipments include a tracking number, sent to you by email once your order leaves our facility. Tracking can take 2 to 5 business days to show its first scan; this is normal and does not mean the parcel is lost. Please also check your spam and promotions folders for the confirmation email.

Delivery address: your responsibility

You are responsible for providing a complete, correct and current delivery address. No refund or free re-shipment will be issued where the address supplied was incorrect, incomplete or outdated, where nobody was available to receive the parcel, where it was refused or not collected in time, or where it was recorded as delivered by the carrier and then went missing. Any re-shipment required due to an address error is payable by you.

Delays outside our control

Delivery estimates are not guarantees. Delays may occur due to production schedules, freight, customs inspections, carrier backlogs, peak season, public holidays, weather or other force majeure events. These are not grounds for cancellation or a refund.

Lost parcels

A parcel is treated as lost only once the carrier formally declares it lost following an enquiry, opened after 10 or more consecutive business days without tracking movement. Where a parcel is formally declared lost in transit, we send a free replacement at our cost. Where tracking confirms delivery, the parcel is not treated as lost.

Customs and import taxes (international orders)

Any customs duties or import taxes charged by the destination country are payable by you and are not included in the price. Refusing to pay them is not grounds for a refund.

Questions?

If you have any questions about your shipment, please contact us at purrbeatco@gmail.com and we'll help you as quickly as possible.